We always here! Our reliable after-sales support ensures your machine operates smoothly at all times.
From troubleshooting to maintenance guidance, we're here to assist you whenever you need, giving you complete peace of mind.
A: Yes, Longwill ships its machines and accessories worldwide. Shipping costs and times vary depending on your location.
A: Longwill’s machines are ideal for the electronic cigarette industry but can also be customized for other industries that require precise filling and capping solutions.
A: Longwill provides a variety of accessories, including medical-grade tubing for liquid transfer, high-quality stainless steel needles, and custom trays.
A: You can visit their official website at https://longwillmachinery.com/about/ or contact their customer service team for support.
A: Yes, Longwill provides training resources, including operation manuals and step-by-step guidance, to help users operate the machines effectively.
A: Longwill machines are competitively priced. While their price is higher than domestic competitors, it is significantly lower compared to international alternatives, offering great value for money.
A: The customization timeline depends on your specific requirements. Longwill’s team will provide an estimated delivery time after discussing your needs.
A: Yes, Longwill offers a wide range of spare parts and accessories for both filling and capping machines. Contact the sales team to place an order.
A: Refer to the troubleshooting guide in the operation manual or contact Longwill’s technical support team for assistance.
A: Longwill machines are easy to clean. Use mild detergent and water for stainless steel components and follow the cleaning instructions in the operation manual.
